Orders

  • Can I get a discount on my order?

    Here are the current discount offers for WebPartyStore.com: 1. We offer a 5% discount off orders over $30  Use this coupon code at checkout: Save5 2. We also offer a 10% coupon code on orders of $100 or more.  Use this coupon code: Cart10 3. If you make a purchase and submit a review of the pr...
  • Can I place a phone order?

    Yes, you can call us directly at 951-461-8222 if you need to place a phone order instead of ordering directly on our website. That phone line is dedicated to customers placing new orders only. All support for existing orders, questions about products, etc is handled via email. Send your inquiry t...
  • Do you accept purchase orders and/or net30 terms?

    Yes, we accept purchase orders from established companies, schools and other organizations on a case by case basis. Here are the steps to order from us using a purchase order: Place your order online at our website by adding your items to the cart and completing the checkout process. This is imp...
  • Do you charge sales tax?

    We charge sales tax in these states where we are required to do so: Arkansas, California, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Utah, Virginia, Wisconsin You will see sales tax applied at checkout if your order i...
  • How do I cancel my order?

    If you need to cancel your order, you can send us an email to support@webpartystore.com. Include your order number, first and last name and reason for cancellation. Orders are automatically sent to our warehouse for processing as soon as the order is placed. Therefore, sometimes it is too late in...
  • How do I get a copy of my order receipt/invoice?

    When you place your order, an order confirmation email containing a copy of the order, along with product pricing, shipping cost and tax (if applicable) will be sent to the email address you provide at checkout. That email and also the shipping confirmation email that is sent when your order ship...
  • Modifying an Existing Order

    If you have placed an order and need to modify it by adding or removing items, making an address correction, etc, please email us at support@webpartystore.com with the requested changes as soon as possible. Be sure to include your order number, first and last name and telephone number. Due to the...
  • Out of Stock Items

    We do our best to keep our website up to date with the stock status for our products. Due to a high volume of orders, occasionally an item will be listed as "in stock" on our website but found to be out of stock when the order is processed for shipment at our warehouse. In the event this happens,...
  • Returns

    Making a Return: To inquire about returning the products you ordered, email us at support@webpartystore.com. Include your order number, first and last name and reason for return. Do not refuse your shipment or send a return back to us without contacting us for approval first, so that we can prov...
  • What shipping methods are available?

    When you place an order with us, you can choose from several shipping methods, including FedEx Ground, FedEx Express Saver, FedEx 2nd Day Air, FedEx Next Day Air, etc. During the checkout process on our website, the available shipping options and their costs will be displayed once you enter your ...